Terms of Service

Terms of Service

Effective Date: February 12th, 2026

Welcome

These Terms of Service (“Terms”) govern your access to and use of the Primal Blend website, including any purchases made through the site, any content we publish, and any services or features we make available.

Throughout these Terms, the words “Primal,” “we,” “our,” and “us” refer to the Primal business and website. The words “you” and “your” refer to any person visiting the site, browsing products, placing an order, or otherwise using our services.

By entering our website, using any part of it, or purchasing from us, you agree to these Terms, along with any additional policies referenced here, including our Privacy Policy and Refund Policy. If you do not agree, you should not use the site or purchase our products.

We may revise these Terms from time to time. Any changes will take effect once posted on this page. Your continued use of the site after changes are posted means you accept the updated Terms.

Our online store may be hosted by a third-party ecommerce platform that allows us to process orders, manage payments, and operate the website.

1. Eligibility and Acceptable Use

By using this site, you confirm that you are at least the age of majority in your place of residence, or that you are using the site with the permission of a parent or legal guardian.

You agree not to use our website or products:

  • for any unlawful purpose;

  • in violation of any applicable law or regulation;

  • to distribute viruses, malware, or any harmful code;

  • to interfere with the operation or security of the website; or

  • in any way that may damage Primal our customers, or other users.

We reserve the right to suspend or terminate access to the site if these Terms are violated.

2. General Use of the Site

We may refuse service, restrict access, cancel orders, or limit use of the site at any time where we consider it necessary for legal, operational, fraud-prevention, or business reasons.

You agree not to reproduce, duplicate, copy, sell, exploit, or commercially use any part of the website, its content, or its services without our prior written consent.

Information you submit to us other than payment data may travel across networks and technical systems. Payment details are processed using secured systems provided by our payment partners.

3. Website Content and Information

We try to ensure the information on our site is presented clearly and accurately. However, we do not guarantee that all descriptions, images, claims, pricing, availability details, or other content on the site will always be complete, accurate, or current.

Content on the website is provided for general information only and should not be relied upon as the sole basis for making decisions.

We may correct, update, or remove content at any time without notice.

4. Products and Availability

Some Primal products may be sold exclusively online and may be available only in limited quantities.

We reserve the right, at any time and in our sole discretion, to:

  • limit sales of products by person, household, region, or jurisdiction;

  • restrict quantities purchased;

  • discontinue products;

  • update packaging, formulas, descriptions, or pricing; and

  • refuse or cancel any order.

We make reasonable efforts to display product colours, packaging, and imagery as accurately as possible, but we cannot guarantee how those items appear on your screen or device.

5. Orders, Billing, and Account Details

When you place an order, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject any order for any reason.

We may limit or cancel quantities purchased per person, household, email address, card, billing address, or shipping address.

You agree to provide complete, current, and accurate billing, shipping, payment, and account information. If any information you provide is inaccurate or outdated, we may be unable to process or fulfill your order.

6. Prices and Payment

All prices shown on the site are subject to change without notice.

Unless otherwise stated, prices do not include shipping charges, taxes, duties, customs fees, or other government-imposed charges. These amounts will be added where applicable during checkout.

By submitting payment details, you confirm that:

  • you are authorized to use the chosen payment method;

  • all payment details provided are accurate;

  • and sufficient funds are available to complete the transaction.

We reserve the right to cancel orders arising from pricing errors, technical issues, suspected fraud, or payment authorization problems.

7. Subscription and Recurring Orders

If you purchase a product on a subscription or recurring-delivery basis, you authorize us to charge your selected payment method at the recurring interval presented at checkout.

Your subscription will continue until cancelled. To avoid the next renewal charge, you must cancel before your next billing date. If a cancellation request is submitted after a renewal has already processed, it will apply to the following billing cycle unless otherwise required by law.

We reserve the right to change, pause, or discontinue any subscription offering at any time.

8. Shipping, Delivery, and Risk of Loss

We will arrange shipment of your order to the delivery address you provide at checkout.

Shipping and delivery estimates are provided as guides only and are not guaranteed. Delays may occur due to carriers, customs processing, supply chain issues, weather events, or other causes beyond our reasonable control.

Ownership and risk of loss for products pass to you once the order is handed over to the shipping carrier.

You are responsible for ensuring your delivery details are correct at checkout. Primal is not responsible for failed delivery, loss, or delay caused by incorrect customer information.

International customers are responsible for any import duties, customs fees, taxes, or similar charges imposed by their local authorities.

9. Returns and Refunds

Returns, refunds, and exchanges are governed by our posted Refund Policy.

Where a return is permitted, we may require the product to be returned before any refund is issued. Returned items may need to be unopened, unused, or otherwise compliant with our refund conditions.

We reserve the right to deny refund requests where we reasonably believe there has been misuse of the refund process, excessive refund activity, or failure to comply with our return requirements.

Approved refunds will generally be returned to the original payment method used for purchase.

10. Health Disclaimer

Primal sells dietary supplements intended to support general wellness.

Information on this website, including product descriptions, ingredient information, educational content, and marketing materials, is provided for general informational purposes only and is not medical advice.

Statements made on this website have not been evaluated by the Food and Drug Administration. Primal products are not intended to diagnose, treat, cure, or prevent any disease.

You should consult a qualified healthcare professional before using any supplement, particularly if you are pregnant, nursing, have a medical condition, take medication, or are under medical supervision.

Results may vary from person to person. We do not guarantee that any particular outcome will be achieved.

11. Third-Party Tools and Services

From time to time, we may provide access to tools, apps, platforms, or services operated by third parties.

These third-party services are provided for convenience only. We do not control them and are not responsible for their operation, content, availability, or policies.

Your use of third-party tools or services is entirely at your own risk and subject to the provider’s own terms.

12. Third-Party Links

Our website may contain links to third-party websites, services, or content that are not owned or controlled by Primal.

We are not responsible for examining or evaluating third-party content and do not assume any responsibility or liability for third-party websites, products, or services.

Any dealings you have with such third parties are solely between you and the relevant third party.

13. Reviews, Feedback, and User Submissions

If you send us reviews, suggestions, ideas, testimonials, comments, or other materials, you grant Primal the right to use, reproduce, edit, publish, distribute, and display those materials in connection with our business and marketing, without compensation to you.

You agree that anything you submit:

  • will not violate any third-party rights;

  • will not be unlawful, defamatory, abusive, obscene, or misleading;

  • and will not contain malicious code or harmful material.

We may remove or refuse to publish any submission at our discretion.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy, which forms part of these Terms.

By using the site or placing an order, you acknowledge that you have reviewed our Privacy Policy.

15. Errors and Omissions

Occasionally, the site may contain typographical mistakes, pricing errors, inaccurate descriptions, promotional inaccuracies, or other omissions.

We reserve the right to correct any such errors, update information, or cancel orders affected by those errors, even after an order has been submitted.

Except where required by law, we are not obligated to update information on the site on any particular timeline.

16. Prohibited Conduct

You must not use the site or our services to:

  • break any law or regulation;

  • infringe intellectual property rights;

  • harass, abuse, threaten, or defame others;

  • submit false or misleading information;

  • collect or track the personal data of others without authorization;

  • spam, scrape, crawl, or harvest data from the site;

  • upload malicious code;

  • or interfere with the site’s infrastructure or security.

Violation of this section may result in immediate termination of your access to the site and related services.

17. Warranty Disclaimer

To the fullest extent permitted by law, the website, products, and services are provided on an “as is” and “as available” basis.

We do not warrant that the website will always be uninterrupted, secure, timely, or error-free. We do not guarantee that defects will always be corrected or that the site will be free of viruses or harmful components.

Except where prohibited by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

18. Limitation of Liability

To the fullest extent permitted by law, Primal and its owners, directors, officers, employees, affiliates, agents, contractors, licensors, suppliers, and service providers will not be liable for any indirect, incidental, special, punitive, or consequential damages arising from or related to:

  • your use of the site;

  • your inability to use the site;

  • your purchase or use of products;

  • delays, disruptions, or errors in the service;

  • or any loss of profits, revenue, data, goodwill, or opportunity.

Where liability cannot be excluded, Primal’s total liability to you will not exceed the greater of:

  • the amount you paid to us for the product giving rise to the claim; or

  • USD $100.

Some jurisdictions do not allow certain exclusions or limitations, so some of the above may not apply to you.

19. Personal Use Only

You agree that products purchased from Primal are for your own personal or household use only, and not for resale, redistribution, or export unless expressly authorized by us in writing.

20. Electronic Communications and SMS

By providing your email address, you agree that we may send you transactional communications relating to your orders, account, service notices, and other operational matters.

If you opt in to SMS or text messaging, you consent to receive marketing, promotional, and transactional text messages from or on behalf of Primal. Message frequency may vary. Standard message and data rates may apply depending on your carrier.

You may opt out of SMS at any time by replying STOP. For assistance, you may reply HELP or contact us at support@[yourdomain].com.

Your carrier is not liable for delayed or undelivered messages.

21. Force Majeure

We are not responsible for any delay, interruption, or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, fire, flood, war, terrorism, civil unrest, pandemic, epidemic, labour disputes, transport disruptions, supplier shortages, telecommunications failures, or power outages.

22. Governing Law

These Terms and any dispute arising out of or relating to them shall be governed by and interpreted under the laws of [Insert State/Country], without regard to conflict of law principles.

23. Dispute Resolution and Arbitration

Please read this section carefully, as it affects your legal rights.

To the fullest extent permitted by law, any dispute, claim, or controversy arising from or relating to these Terms, your use of the website, your purchase of Primal products, or our marketing or privacy practices shall be resolved by binding individual arbitration, rather than in court, except where prohibited by law or where injunctive relief is sought for misuse or infringement of our intellectual property rights.

You agree that:

  • disputes will be handled on an individual basis only;

  • class actions, consolidated actions, and representative actions are not permitted;

  • and the arbitrator will have authority to resolve threshold questions of arbitrability where allowed by law.

You may have a limited right to opt out of arbitration if required by applicable law or if such right is expressly provided in a separate notice accompanying your purchase.

If you do not want arbitration language at all, remove this section entirely unless your lawyer has specifically approved it for your store.

24. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent.

We may assign our rights and obligations under these Terms at any time in connection with a merger, acquisition, restructuring, sale of assets, or by operation of law.

25. No Waiver

If we do not exercise or enforce any right or provision of these Terms, that will not operate as a waiver of that right or provision.

Any waiver must be in writing and signed by an authorized representative of Primal.

26. No Third-Party Rights

These Terms are intended solely for the benefit of you and Primal. Nothing in these Terms creates any right or remedy for any other person or entity.

27. Notices

Where we need to provide notice to you, we may do so by email, website posting, account notification, or any other reasonable method using the information you have provided to us.

You are responsible for keeping your account and contact information current.

Legal notices to Primal should be sent to:

Primal
Email: support@primal.com

28. Severability

If any part of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted, and the remainder of the Terms will continue in full force and effect.

29. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and any other policies posted on the site, form the entire agreement between you and Primal regarding your use of the website and purchase of products.

They replace any earlier understandings, discussions, or agreements relating to the same subject matter.

30. Contact

Questions about these Terms may be directed to:

Primal
Email: care@Primal.com
Website: www.Primalblend.store